Privacy Policy

When you register and use the 9tk10 platform, we collect certain categories of personal data. We collect only the information that is necessary to provide you with a safe, legal, and high-quality gaming experience. The categories of personal data we collect are as follows:

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data to 9tk10, we will take immediate steps to delete that data and close the associated account in accordance with our responsible gaming obligations.

9tk10 processes personal data only for legitimate, clearly defined purposes. We do not use personal data for any purpose that is incompatible with the original reason it was collected. The primary purposes for which we process personal data are:

• Account Registration and Management: To create and maintain your 9tk10 player account, verify your identity, manage your preferences, and provide you with access to all platform features and games.
• Transaction Processing: To process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to execute approved withdrawal requests; and to maintain an accurate, auditable record of all financial transactions associated with your account.
• Identity Verification (KYC): To verify that you are who you claim to be, that you are aged 18 or above, and that your payment method belongs to you. KYC verification is a legal and regulatory best practice that protects all players from fraud and identity theft.
• Responsible Gaming Monitoring: To identify patterns of play that may indicate problem gambling behaviour, including but not limited to unusually high session durations, rapid deposit sequences, or loss-chasing patterns. This data processing is carried out in the interest of player welfare.
• Fraud Prevention and Security: To detect and prevent fraudulent account registrations, multi-accounting, payment fraud, money laundering, and other prohibited conduct as described in our Terms & Conditions.
• Customer Support: To respond to your queries, complaints, and support tickets; to investigate disputed transactions or game outcomes; and to maintain records of all support interactions for quality assurance purposes.
• Marketing Communications: To send you promotional emails, SMS notifications, and in-platform messages about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket season offers), and new game launches — provided you have not opted out of marketing communications in your account settings.
• Platform Analytics and Improvement: To analyse how players navigate and interact with the 9tk10 platform in aggregate, in order to improve site performance, user interface design, and the overall player experience.
• Legal and Compliance Obligations: To maintain records required for anti-money laundering (AML) compliance, to respond to lawful requests from competent authorities, and to enforce our Terms & Conditions.

9tk10 does not sell your personal data to third parties. We do not share your personal information with marketing agencies, data brokers, or commercial entities outside of the 9tk10 group for their own commercial purposes. However, in order to deliver a fully functional and compliant gaming platform, we share certain categories of personal data with a limited set of trusted service providers and partners:

• Payment Processors: Financial data (transaction references, wallet numbers, card last-four-digits) is shared with authorised payment gateway providers — including the operators of bKash, Nagad, Rocket, and Upay integrations, and card processing networks (Visa, Mastercard) — solely to facilitate your deposit and withdrawal requests. These providers handle your financial data under their own security standards.
• Game Content Providers: Technical data (session tokens, player identifiers, bet amounts, and game results) is shared with licensed game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi in order to render their games within the 9tk10 platform and record game outcomes accurately.
• Identity Verification Partners: Identity data and KYC documents may be shared with third-party identity verification service providers who assist 9tk10 in validating government-issued identification documents. These providers are bound by strict data processing agreements.
• Fraud Detection Services: Technical and behavioural data may be processed by third-party fraud detection and anti-money laundering screening tools to identify suspicious account activity, multi-accounting, and payment fraud patterns.
• Legal and Regulatory Authorities: In response to a lawful request, court order, or regulatory direction, 9tk10 may be required to disclose player data to competent authorities. We will always seek to notify affected players of such requests where legally permissible.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the 9tk10 business, player data may be transferred to the acquiring entity as part of the business assets. All such transfers will be conducted in compliance with applicable data protection standards, and affected players will be notified in advance where possible.

All third-party service providers who handle personal data on behalf of 9tk10 are required to process that data in accordance with our instructions and to maintain appropriate technical and organisational security measures. 9tk10 does not permit its service providers to use player data for their own marketing or commercial purposes.

9tk10 uses cookies and similar tracking technologies — including session tokens and local storage — to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

The categories of cookies used on the 9tk10 platform are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They include session authentication cookies that keep you logged in, CSRF protection tokens, and cookies that remember your language and currency preferences. The platform cannot operate without these cookies, and they cannot be disabled.
• Performance and Analytics Cookies: These cookies allow 9tk10 to measure and understand how players interact with the platform — for example, which pages are visited most frequently, how long players spend on particular sections, and which games are most popular. This data is collected in aggregate and is not used to identify individual players. These cookies can be disabled without affecting the core functionality of the platform.
• Functionality Cookies: These cookies remember your personalisation preferences, such as your preferred game category, table stakes defaults, and notification settings, to provide a more tailored experience. Disabling these cookies may reduce the personalised features of the platform.
• Third-Party Game Provider Cookies: Licensed game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others may set their own cookies within the game window frame in order to render their games and maintain game session integrity. These cookies are governed by the respective provider's privacy policy.

You can manage or delete cookies through your browser settings. The major browsers — including Chrome, Firefox, Safari, and Edge, which are widely used in Dhaka, Chittagong, and across Bangladesh — all provide built-in tools for managing cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your 9tk10 account or using the platform's betting and gaming features.

9tk10 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. Our general data retention principles are as follows:

• Active Account Data: Personal data associated with an active 9tk10 player account is retained for the full lifetime of the account. This includes identity data, contact data, financial transaction records, and game history.
• Closed Account Data: When a player requests account closure or when 9tk10 closes an account for Terms & Conditions violations, personal data is retained for a minimum period following closure for legal compliance and AML record-keeping purposes. After this period, data is securely deleted or anonymised.
• KYC Documents: Identity verification documents (copies of national ID cards, passports, utility bills, or other documents submitted during the KYC process) are retained for a set period following account closure, as required by anti-money laundering best practices.
• Support Communications: Records of support tickets and chat transcripts are retained for a period sufficient to resolve any potential disputes or complaints, after which they are archived and then deleted.
• Marketing Data: If you have opted out of all marketing communications, we will retain a record of your opt-out preference indefinitely to ensure that no further marketing is sent to you, even if new contact details are later provided.
• Technical Logs: Server logs containing IP addresses and session timestamps are retained for a shorter operational period unless a security investigation requires extended retention.

When personal data is no longer required under our retention schedule, 9tk10 will either securely delete it from our systems or anonymise it in such a way that it can no longer be associated with an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

As a player on the 9tk10 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the 9tk10 data support team at [email protected] with the subject line "Privacy Rights Request" and your registered account email address.

• Right of Access: You have the right to request a copy of the personal data that 9tk10 holds about you. We will provide this information in a structured, readable format within a reasonable timeframe of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most contact and preference data directly within your 9tk10 account settings. For identity data corrections, please contact support with supporting documentation.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent and no other lawful basis exists for processing, or where you object to processing and no overriding legitimate interests apply. Please note that certain data must be retained for legal compliance purposes even after an erasure request — in such cases, we will explain what data must be retained and why.
• Right to Restrict Processing: In certain circumstances (for example, where you contest the accuracy of data or object to its processing), you may request that 9tk10 restrict its use of your personal data pending resolution of the dispute.
• Right to Data Portability: Where personal data has been provided directly by you and is processed on the basis of your consent or a contract, you have the right to receive that data in a structured, commonly used, machine-readable format.
• Right to Object to Marketing: You have an unconditional right to opt out of direct marketing communications at any time, as described in the How We Use Your Data section above.
• Right to Withdraw Consent: Where 9tk10 processes your personal data on the basis of your explicit consent (for example, for optional analytics or personalised marketing), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9tk10 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, and destruction. Our core security measures include:

• SSL/TLS Encryption: All data transmitted between your browser or app and the 9tk10 servers is protected using SSL/TLS encryption. This ensures that personal and financial data cannot be intercepted during transmission over any network, including public Wi-Fi commonly used in Dhaka cafés, Chittagong shopping areas, or Sylhet university campuses.
• Access Controls: Access to personal data within 9tk10's internal systems is strictly limited to personnel who need it to perform their job functions. Role-based access controls and regular access audits ensure that data is not accessible to staff without a legitimate business justification.
• Secure Infrastructure: The 9tk10 platform is hosted on servers with physical security controls, redundant network monitoring, and intrusion detection systems. Data at rest is stored in encrypted form on access-controlled infrastructure.
• Password Security: Player account passwords are stored in hashed form using industry-standard cryptographic algorithms. 9tk10 staff cannot view your password in plain text and will never ask you to share it via email, chat, or phone.
• Security Monitoring: 9tk10 operates continuous security monitoring to detect unusual access patterns, login anomalies, and potential data breach indicators. In the event of a confirmed data breach affecting player personal data, affected players will be notified promptly in accordance with our incident response procedures.

While 9tk10 employs all reasonable technical safeguards, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their 9tk10 account, enable any available two-factor authentication, and report any suspected unauthorised account access immediately to [email protected].

9tk10 reserves the right to update, amend, or replace this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date. For significant changes that materially affect how we use your personal data, 9tk10 will endeavour to provide advance notice to registered players via email or an in-platform notification.

Your continued use of the 9tk10 platform following publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage all players to check this page periodically — particularly before sharing new personal data or making large deposits — to stay informed of how their information is being handled.

This Privacy Policy applies exclusively to data collected through the 9tk10 platform at 9tk10.vip and through communications with the 9tk10 support team. It does not cover third-party websites, game provider platforms, or payment service provider portals that may be linked to or integrated within the 9tk10 environment. Players are encouraged to review the privacy policies of any third-party services they interact with through or alongside the 9tk10 platform.

If you have any questions, concerns, or complaints about this Privacy Policy or about how 9tk10 handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Response Time: Within 5 business days (Bangladesh Standard Time)

9tk10 is committed to resolving all privacy concerns fairly and transparently. Where a player believes their data rights have been violated and the matter cannot be resolved through direct communication with our support team, they may escalate the complaint through appropriate legal channels available in their jurisdiction.