Responsible Gaming at 9tk10

9tk10 is built on the understanding that online casino and sports betting entertainment comes with a duty of care. Our platform serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond — and we recognise that this reach brings with it a profound responsibility to protect vulnerable individuals and promote healthy play habits.

Responsible gaming is not a legal checkbox for 9tk10. It is a core operational value that shapes how we design our platform, train our support team, develop our bonus structures, and respond to player feedback. Every feature on the 9tk10 platform — from deposit flows to game lobby design — is evaluated against responsible gaming criteria before it goes live.

We understand that gambling, when approached as entertainment with clear personal limits, can be an enjoyable activity. We also recognise that for a small proportion of players, gambling can escalate into a harmful pattern. 9tk10's responsible gaming framework exists to make healthy gambling the default experience — and to provide clear, accessible pathways to help when that default is challenged.

9tk10 operates an absolute minimum age policy: all players must be 18 years of age or older to register an account, make deposits, and participate in any real-money gaming or betting activity on the platform. This policy is non-negotiable and applies equally to all players regardless of location within Bangladesh.

Age is verified as part of our Know Your Customer (KYC) process. Before processing a player's first withdrawal — and in some cases before a player is able to deposit beyond a threshold amount — 9tk10 requires submission of a valid government-issued identity document. Accepted documents include the National Identity Card (NID) issued by the Bangladesh Election Commission, a valid Bangladeshi passport, or a birth certificate accompanied by a supporting photo ID. The document must clearly display the player's date of birth, and it must confirm that the player is aged 18 or above.

Accounts found to belong to players under the age of 18 are closed immediately, all funds are frozen pending investigation, and the matter is referred to our compliance team. 9tk10 does not permit account holders to share their login credentials with minors under any circumstances.

Problem gambling can develop gradually and is often not immediately obvious — even to the person experiencing it. Awareness of the warning signs is the first step toward addressing a potentially harmful pattern. The following indicators may suggest that gambling has moved beyond entertainment and is becoming a problem:

• Spending more money or time on gambling than originally intended, and finding it difficult to stop once started.
• Chasing losses — continuing to place bets after losing in an attempt to win back money that has already been spent.
• Thinking about gambling frequently throughout the day, even during non-gambling activities such as work, study, or family time.
• Feeling irritable, anxious, or restless when attempting to reduce gambling activity or take a break.
• Gambling with money that was designated for essential expenses such as rent, utilities, groceries, or debt repayment.
• Borrowing money — including mobile banking transfers via bKash or Nagad — from family members, friends, or colleagues to fund gambling.
• Concealing the extent of your gambling activity from family members or close friends.
• Neglecting personal responsibilities, professional obligations, or educational commitments due to time spent gambling.
• Experiencing mood swings, depression, or anxiety that are connected to gambling outcomes (winning or losing).
• Having previously attempted to stop or significantly cut back on gambling and being unable to sustain that change.

If you recognise three or more of the above signs in your own gambling behaviour, 9tk10 strongly encourages you to use the self-exclusion and limit-setting tools described below, and to reach out to a professional support organisation listed in the Support Resources section of this page.

The following questions are adapted from widely used responsible gambling screening frameworks. Answer each question honestly — this assessment is for your own private reflection only. If you answer "Yes" to four or more questions, we recommend activating a cooling-off period and reaching out to 9tk10 support or a professional counselling service.

9tk10 provides a suite of responsible gaming tools that players can activate directly from their account settings — no need to contact support in most cases. These tools are designed to give you genuine control over your gambling activity before a problem develops, not as a last resort after one has.

Self-exclusion is a more serious protective measure than a cooling-off period. When you activate self-exclusion on 9tk10, your account is suspended for the duration you choose, and you will not be able to log in, deposit, or place bets during the exclusion window. All promotional emails, SMS notifications, and in-platform marketing are stopped immediately upon activation.

9tk10 offers the following self-exclusion durations: 6 months, 1 year, 3 years, and permanent. Permanent self-exclusion results in the closure of your account and deletion of your stored payment methods. Players who request permanent exclusion and subsequently attempt to open a new account on the 9tk10 platform will have that account closed upon identification.

To activate self-exclusion, follow the steps below or contact [email protected] with the subject line "Self-Exclusion Request".

9tk10 encourages any player who feels that gambling is becoming a problem to seek professional support without delay. The following internationally recognised organisations provide free, confidential advice and support for problem gambling and related mental health concerns. All contact information below is provided as plain text for your reference.

• Gamblers Anonymous International — A worldwide fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem with compulsive gambling. Website: www.gamblersanonymous.org
• GamCare (UK-based, global resources) — Provides information, advice, and support for anyone affected by problem gambling. Helpline and live chat available at www.gamcare.org.uk
• BeGambleAware — An independent charity providing free advice, information, and counselling for problem gambling. Resources available at www.begambleaware.org
• National Mental Health Helpline (Bangladesh) — Kaan Pete Roi is Bangladesh's first emotional support and suicide prevention helpline. For mental health concerns related to gambling or financial stress, reach out via their published contact channels.
• National Institute of Mental Health (NIMH), Dhaka — Bangladesh's primary government mental health institution, located in Dhaka. Offers professional psychiatric and psychological support services for residents across Bangladesh.

If you are in Bangladesh and experiencing financial difficulty as a result of gambling, we also recommend speaking with a financial counsellor at your local branch of Dutch-Bangla Bank, BRAC Bank, or Islami Bank, many of which offer confidential debt counselling services. Do not let financial shame prevent you from seeking help — recovery from problem gambling is possible, and it begins with asking for support.

If you wish to activate any responsible gaming tool, discuss a concern about your gambling habits, or request a self-exclusion that you are unable to complete through the platform interface, please contact our player welfare team. All responsible gaming inquiries are handled with strict confidentiality by dedicated staff who are trained in player welfare.

You can reach us by email at: [email protected]

Please use one of the following subject lines so your message is routed to the responsible gaming team immediately:

• "Responsible Gaming Help" — for general concerns or advice about your gambling habits
• "Self-Exclusion Request" — to request account suspension or closure
• "Deposit Limit Request" — to set or adjust deposit controls via support
• "Minor Access Concern" — to report suspected underage account access
• "Account Closure" — to permanently close your account for any reason

Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to respond to all responsible gaming requests within 24 hours. Requests for self-exclusion are actioned as a priority and will typically be completed within 2 hours of the email being received during staffed hours.